Support

Questions, bugs, or billing problems with Kiln Fit? Email [email protected]. A person reads every message; we reply within two business days.

Contact

• App help, bugs, and feedback: [email protected]
• Privacy requests (access, correction, deletion): [email protected]
• Legal: [email protected]

When reporting a bug, include your device model, iOS version, and what you were doing when it happened.

Subscription and billing

Kiln Pro is billed by Apple through your Apple ID. We cannot see your payment details, cancel on your behalf, or issue refunds directly.

• Cancel or change your subscription: iPhone Settings → your name → Subscriptions → Kiln Fit. Cancel at least 24 hours before the renewal date to avoid the next charge.
• Request a refund: reportaproblem.apple.com.
• Subscribed but still seeing the paywall: Profile → Restore Purchases, signed in to the same Apple ID you purchased with.

Your account and data

• Delete your account: Profile → Delete Account. This permanently removes your account and training data. Deleting your account does not cancel an active subscription — cancel it in iPhone Settings first.
• Forgot your password: tap “Forgot password” on the sign-in screen and follow the emailed link on the phone where Kiln is installed.

Training and safety

Kiln provides fitness programming, not medical advice. Consult a physician before beginning any exercise program. If you experience pain, dizziness, or shortness of breath during a session, stop and seek medical attention.